Terms of trade

Orders & order confirmations

When placing an order with us, an email will be send to you immediately. The email is a confirmation of promal receiving your order.

When your order has been processed at promal, you will recieve an order confirmation, comprising all details available.

If the confirmation does not tally up with your intended order or if you need to correct or add to your order, please contact us as soon as possible.

Deliveries to Denmark, Iceland, Greenland & Faroe Islands

Orders are delivered freight free in Denmark and bridged islands in Denmark, when order value exceeds DKK 4,000,-/EUR 535,- excl. VAT.

Orders that do not exceed the aforementioned value are  attributed with freight costs.

Orders to Faroe Islands, Iceland & Greenland are delivered to the relevant danish cargo harbour. (FAS)

Usually, orders submitted before noon, are ready for same-day shipping from Promal.
If you wish to add a remark to your order, it is possible to do so, in the remarks section of the payment page.

Deliveries outside Denmark within the EU

Deliveries outside Denmark and within the EU does not include works, freight or tax.


Prices are given in EUR excl. VAT, tax & freight.

We reserve the right to change our prices without notice. Prices shown on the webshop are current.

Volume discounts are available for some items. The number of items required to obtain a volume discount, is displayed alongside the price.

Private labels - costumer labels

Costs for printing private labels/costumer specific labels are invoiced seperately, when printed and received.

Costumer labels are stored and items labeled when filling, with no extra costs.

Contact us on +45 96 10 50 80 or e-mail: info@promal.dk, if you wish to inquire on the possibility of private label.

Invoicing and payment terms

Account credit presupposes credit approval. If approved, the term is usually 14-30 days.

Upon placing an order with us, an email, confirming that your order has been received, will be sent to the e-mail address you specified, when placing the order.

Invoices are sent to same specified e-mail address. Please contact our accountant mel@promal.dk, in case you wish to recieve invoices to another e-mail address.  

Orderes placed without preliminary credit approval, must be payed when placing the order. Major credit and debit cards are accepted, as is payment by bank transfer.

Wholesale only.

Retail costumers, please refer to www.maling.nu

Complaints and return of goods

If your shipment is damaged upon delivery or if there are errors or omissions in relation to the original order, please contact us immediately. Damages from transportation must be reported to us within 14 days, to make a claim.

PROMAL is not liable for damages or defects that are a result of improper handling, transportation, storage or other conditions, caused by costumer or third party.

Returning Items to PROMAL is always at customer's own expense and risk.

Unused and non- defective goods may only be returned to PROMAL if there is an agreement with Promal to do so.
Returned goods must be clearly marked with the original order number or return order.


PROMAL make reservations against misprints, sold out (including backorders), supplier failure, changed product specifications and force majeure.

PROMAL can not be held liable for indirect losses or loss of profits that are a result of Promals product liability, delays or non-delivery.

Partners & dealers

Promal.dk sells to paint dealers,  stores and retailers selling paint and related products, only.

Furthermore, Promal sells specific product groups directly to certain contractors such as roof painters, flooring contractors and contractors specialised in joints on buildings etc.

Each costumer is required to register a user on promal.dk. If/when the user is accepted, it will be activated and an email will be sent to the user e-mail, stating that it is active, and prices visible.

PROMAL reserves the right to suspend access to the system, should it be abused in any way.

An active user on promal.dk does not automatically entail , that an account is created.

To create an account, please send an email to accounting, containg your billing and delivery information.
Account credit presupposes credit approval.